Your competitors are advertising, ranking in search results, collecting reviews, and building their online presence. And they're leaving clues everywhere about what's working for them.
Here's how to gather competitive intelligence and use it to improve your own marketing.
Why Competitive Research Matters
You're not starting from zero. Others have tested approaches, made mistakes, and found what works in your market. Learning from their experience saves you time and money.
Competitive research helps you:
- Identify gaps you can fill
- Avoid mistakes others have made
- Find opportunities they're missing
- Benchmark your own performance
- Develop differentiated positioning
Google Search Analysis
Search for Your Services
Search for what your customers would search: "plumber Denver," "family lawyer Chicago," "HVAC repair near me."
Note:
- Who appears in the top 3-5 organic results?
- Who's running ads? What do their ads say?
- What appears in the local pack (map results)?
- What content types rank well?
Analyze Their Websites
Visit competitors' websites and observe:
- What services do they emphasize?
- How do they describe their value proposition?
- What calls-to-action do they use?
- Do they have case studies, testimonials, or reviews?
- What content are they publishing?
- How fast does the site load?
- Is it mobile-friendly?
Check Their SEO
Use free tools like:
- Ubersuggest: See estimated traffic and top keywords
- Ahrefs Webmaster Tools: Check backlinks (free for your own site)
- SEMrush: Free tier shows some competitor data
Look for:
- What keywords are they ranking for?
- How much organic traffic are they getting?
- What content is performing best?
Google Business Profile Analysis
Search for competitors and look at their Google Business Profiles:
Review Analysis
- How many reviews do they have?
- What's their average rating?
- What do customers praise or complain about?
- How do they respond to reviews?
This is gold. Customer complaints about competitors are opportunities for you.
Profile Completeness
- Are all sections filled out?
- Do they have photos?
- Do they post updates?
- Are services listed?
Compare to your own profile. If they're doing things you aren't, consider adding them.
Social Media Research
Find Their Profiles
Check Facebook, Instagram, LinkedIn, and any relevant platforms.
Observe Engagement
- How often do they post?
- What type of content gets engagement?
- How do they interact with followers?
- What's their follower count?
Check Their Ads
On Facebook, visit their page and click "Page Transparency" then "See All." This shows all active ads they're running. Study their messaging, offers, and creative.
Review Site Analysis
Check Google, Yelp, Facebook, and industry-specific review sites.
What Customers Love
Identify patterns in positive reviews. These are the things customers value most.
What Customers Hate
Identify patterns in negative reviews. These are opportunities for you to differentiate.
Response Patterns
How do competitors handle negative reviews? Do they respond professionally? Ignore them? Get defensive?
Pricing Research
Public Pricing
If competitors list prices, analyze their structure:
- Are they higher or lower than you?
- What's included?
- How do they package services?
Hidden Pricing
If pricing isn't public, consider mystery shopping:
- Call as a potential customer
- Request quotes
- Note the sales process and pricing presented
This is completely legitimate competitive research.
Content Analysis
Blog Content
- What topics do they cover?
- How often do they publish?
- What gets engagement (comments, shares)?
- What's missing that you could create?
Other Content
- Do they have videos?
- Podcasts?
- Case studies?
- Downloadable guides?
Content gaps are opportunities for you to establish expertise.
Advertising Research
Google Ads
Search for your keywords and note:
- Which competitors are advertising?
- What headlines and descriptions do they use?
- Where do their ads send you?
- What offers are they promoting?
Facebook Ads Library
Facebook's Ad Library (facebook.com/ads/library) shows all active ads any page is running. Search for competitors and analyze their approach.
Display Ads
Tools like SpyFu and SEMrush (free tiers available) can show historical ad data.
Organizing Your Findings
Create a Competitor Matrix
List competitors in columns and key factors in rows:
- Services offered
- Pricing (if known)
- Review count and rating
- Website quality (1-5)
- Content activity
- Social presence
- Key differentiators
Identify Patterns
After research, look for:
- What do all successful competitors do? (Table stakes)
- What do none of them do? (Possible opportunities)
- Where are they weak? (Your potential advantages)
- What are they all saying? (Market expectations)
Prioritize Insights
Not everything you learn is actionable. Focus on:
- Gaps you can realistically fill
- Weaknesses you can exploit
- Tactics you can adapt
- Differentiators you can develop
Using Competitive Intelligence
Don't Just Copy
The goal isn't to become a clone. It's to learn, then differentiate.
Fill Gaps
If no competitor in your market has video testimonials, be the first. If none offer transparent pricing, stand out by publishing yours.
Counter Weaknesses
If competitors are known for poor communication, make responsiveness your hallmark. If they're slow, emphasize your speed.
Match Table Stakes
Some things are baseline expectations. If every competitor has online booking, you probably need it too. Don't differentiate by being worse.
Ongoing Monitoring
Competitive research isn't one-time. Set up systems to stay informed:
- Google Alerts for competitor names
- Follow competitors on social media
- Quarterly review of search results
- Regular check of review sites
Markets change. Competitors adjust. Stay informed.
The Bottom Line
Your competitors are running a marketing experiment on your behalf. They're testing what works in your market, and the results are publicly visible.
Use that intelligence. Learn from their successes and failures. Then build something better.
Want help analyzing your competitive landscape? Let's take a look together.
PresenceKit Team
Helping small businesses grow their online presence